Clothing, accessories and shoes

C'est Chic Store Online offer Australia Post Parcel Post for $12.50 and Express Post for $14.95.

Free shipping on orders over $250 AUD

Express Post

Receive your order in 2-4 days after dispatch (excluding weekends and public holidays)

Please note, during peak sale periods, delays in dispatch can occur.

Deliveries via Australia Post are only made on business days, and not on weekends or public holidays.

Delivered with Safe Drop

Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

You can request to change your delivery method for your parcel with Australia Post via their website, once tracking details for your order are available.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances, (e.g. strikes, floods etc).

Dispatch and delivery times

Orders are sourced and dispatched nationwide. We aim to dispatch orders within 1-3 business days after purchase. Occasionally, orders may need to be sourced from multiple C'est Chic Store locations. If this is the case, then your order will arrive to your shipping address in more than one parcel.

Please note that during SALE periods orders may take an extra 2-3 days to dispatch on top of normal dispatch times. Customers will be notified of any delays.

All domestic orders are dispatched via Australia Standard Parcel Post. Please note, shipping times are in addition to dispatch times. For further information please refer to the Aus Post link provided; http://auspost.com.au/track/track.html days for regional areas.

Please refer to the Australia Post website for further information regarding delivery times.

Order Tracking

To track your order, please login to your account or check the shipping confirmation email and visit the tracking URL link made available to you.

Delivery Address

C'est Chic Store Online recommends customers provide a secure delivery address, for example your place of employment. C'est Chic Store Online is not responsible for lost/stolen parcels.

Yes, C'est Chic Store Online ships internationally!

For all New Zealand orders we charge a flat rate of $15.00 AUD.

For all other countries, we charge a flat rate of $45 AUD.

Free shipping on orders over $400 AUD

Please note, C'est Chic Store Online does not ship to all countries and we highly recommend using a business address for delivery.

If your country is not included in the "estimate shipping and tax" drop down menu, then we don’t ship there.

International orders are sourced and dispatched nationwide using DHL International. We aim to dispatch orders within 2-5 business days after purchase. Some items are of limited stock and may take up to 10 business days to source.

Duties & Taxes

There is no GST charged on international orders.

We maintain price parity between local and offshore customers.

There are additional charges for handling of international orders.

All prices online DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur. Customs and import fees are the responsibility of the person receiving the parcel, and are NOT included in the cost of delivery. Please check with your country’s customs service prior to purchasing. No reimbursement will be made on international duties and handling charges.

C'est Chic Store Online does not offer any assistance in this process.

Order Tracking

To track your order, please login to your account or check the shipping confirmation email and visit the tracking URL link made available to you.

Delivery Address

C'est Chic Store Online recommends customers provide a secure delivery address, for example your place of employment. C'est Chic Store Online is not responsible for lost/stolen parcels.

Countries we ship to

ASIA

• China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam
  

EUROPE

• Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

UNITED KINGDOM

• England, Northern Ireland, Scotland, Wales
  

NORTH AMERICA

• Canada, United States

Terms and Conditions for Click and Collect: Order Confirmation and Collection:

• You will receive an order confirmation via email once your order has been placed.
• Please wait until you receive an email confirming that your order is ready for collection before heading into the store.

Returns:

• Sale & promotional items can be returned online or in-store in exchange for a credit voucher. The credit voucher will be valid for a duration of 3 years and can be used for future purchases both online and in-store.
• Refunds only apply for full-priced items and can be processed online or in-store.
• Refunds will be automatically returned to the original method of payment. Please allow up to 48 hours for the refund to process.

Collection Authorization:

• The customer who placed the order is the only authorized person eligible for order collection.
• To collect your order, you must present your email confirmation and a photo ID matching the customer details.

Collection Timeframe:

• If your order is not collected within 7 business days, we will attempt to contact you using the contact information provided during the order placement.
• If we are unable to reach you or if you don't collect the order within the specified timeframe, we'll have the right to cancel your order and initiate a refund.

In-Store Pickup Availability:

• In-store pickup is available only if all the items in your order are available at a single store.
• Store availability is listed on the product page of each product. 
• To ensure a smooth click-and-collect experience, please note that if you have added items to your cart that are not available at the selected store, you will not be able to proceed with the click-and-collect option during checkout. This prevents any confusion or inconvenience caused by mixing items that are available for pickup with items that are not.

We recommend reviewing the store availability information on the product pages before finalizing your order to ensure all the items you intend to click and collect are available at the chosen store location. These measures are in place to streamline the click-and-collect process and provide you with accurate information about the availability of products for in-store pickup.Please note that these terms and conditions are subject to change and may be updated by C'est Chic Store without prior notice. It is recommended to review the latest version of the terms and conditions before placing your order.

Online

If you’ve received a faulty or damaged item from an online purchase, please contact our customer service team via support@cestchicstore.com and we will instruct you on how to return the item.

In-store

You can choose a refund or exchange if an item has a major problem. This is when the item:

has a problem that would have stopped someone from buying the item if they had known about it.is unsafe.is significantly different from the sample or description.doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Please keep your proof of purchase — e.g. your receipt.

Online

We hope you love everything that you order from us, but if something isn’t quite right you have 14 days from the day you receive your parcel to return the item to us.

Full-priced items
can be returned for an online credit (valid 3 years), an exchange where product is available or a full refund of the item(s) excluding shipping costs.

Sale & promotional items Including flash sale styles can be returned for an online credit (valid 3 years) or an exchange where product is available.

Final Sale / Non-returnable products are not accepted unless faulty or under conditions set by the Australian Consumer Law.

For Final Sale / Non-refundable products returned due to change of mind, or does not meet the ACL criteria, the products will be returned to the sender via the marked address or via the details of the original purchase order where the parcel is un-marked. We are not liable for the loss or delay of return to sender parcels. All Final Sale / Non-returnable products will be marked on the product page and at checkout prior to purchase.

Outlet/Online Exclusive items
Can be returned for an online credit (valid 3 years) or an exchange where product is available.

Afterpay & Zip Pay
Full price items can be returned for an online credit (valid 3 years) or a refund if full price. Afterpay & Zip Pay purchases cannot be exchanged. Orders placed on sale or during a promotion are only entitled to an online credit.

If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge.

When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details.

Note: Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product. For health reasons, we do not accept returns on the purchase of face masks, bathers, PET shop products or earrings unless exhibiting a genuine manufacturing fault. During sale periods, returns may take up to 10 days to process upon receipt.

Returns for items purchased through C'est Chic Store Online are only accepted via post and not in person at the provided returns address.

C'est Chic Store Online do not accept postal returns on items purchased in store.

In-store returns

C'est Chic Store Online orders are able to be returned instore, excluding sale, promotional and ''outlet' products. Customer's have 14 days to return purchases. A printed copy of the order email is required when requesting a refund. The refund will be process back to the method of payment.

Full Priced Items

Items sold at regular retail price that are unwashed, unworn and unused in their original condition may be returned within 14 days with proof of purchase for a full refund or exchange.

Sale & Promotional Items

For items purchased on sale or during a promotional period, we will happily offer you an exchange within 14 days with proof of purchase.

Zip Pay & Afterpay Purchases

Purchases made in store using Zip Pay and Afterpay can be exchanged or refunded within 14 days of purchase and with proof of purchase according to the guidelines set above for full price, sale items, promotional items, and faulty items.

Online

If you require an exchange, please note that exchanges are subject to online availability. If your item is not available at the time of processing your exchange, you will receive a refund or online credit, dependent on whether the returned item was full price or sale. We cannot pre-order or hold stock. When returning shoes, shoe boxes must be intact.

Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online price listed at the time your exchange is processed. We cannot apply discounts from past sales/promotions.

Shipping and Extra Charges

You must tick the boxes on the returns form to allow us to charge shipping and exchange fees to your credit card, or instruct us to send a PayPal money request. Your exchange will only be submitted once the extra charges have been paid. PayPal money requests will be cancelled after 3 days of pending, if not accepted, an online credit will be created.

The C'est Chic Store Online store will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.

As the C'est Chic Store Online store is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.

In-Store Exchange

All C'est Chic Store Online orders are able to be exchanged in-store, excluding outlet products. Customers have 14 days to exchange their order. A printed copy of the order email is required when making an exchange. Please note, that the C'est Chic Store Boutiques can only exchange for items of equal value or more. Furthermore, if you exchange an online order in store, the replacement item cannot be returned to C'est Chic Store Online.

In-store

We hope you love everything that you purchased from us, but if something isn’t quite right you have 14 days to return the item.

We are not required to provide a refund if you change your mind. On sale items we will happily offer you an exchange within 14 days with proof of purchase.

Items sold at regular retail price that are unwashed, unworn and unused in their original condition may be returned within 14 days with proof of purchase for an exchange or refund. For health reasons, there are no returns or exchanges on the purchase of Face Masks, bathers or earrings unless exhibiting a genuine manufacturing fault.

Print out and complete the Returns & Exchanges Form and send it back to us with your return or exchange items